FieldSpartan status
Current status
Website
Answered our last check, just now
Answered 3 of 3 checks in the last 24 hours
App and customer portal
No reported problems
Sign-in
Answered our last check, just now
Answered 3 of 3 checks in the last 24 hours
Payments
No reported problems
Email
No reported problems
Text messages
No reported problems
Background jobs (invoices, reminders)
No reported problems
Key:
- Answered
- Did not answer
- No checks
Past incidents and notices
No past incidents or notices.
Incident history on this page begins November 15, 2026.
Recent releases
Security updates
Security updates and a technician's own day first
- Security updates to the system packages on our servers.
- We can now replace the keys our servers use to talk to each other, and the key behind customer portal sign-ins, without interrupting anything. Customers already signed in stay signed in.
- A technician opens Today on their own route board and can move only their own stops. Dispatchers can still reassign any visit.
- Before each new charge, the app checks that your payment account is set up correctly. If it needs attention, you see a prompt to finish setup instead of a failed charge.
Security updates
Security updates, reminder limits and a photo gallery
- Security updates to the web framework and image processing behind your site and app.
- Overdue invoice reminders stop after six emails and six texts per invoice.
- If your business chose to pay the EMD fee itself, your customers now pay exactly the invoice total and the fee comes out of your payout.
- Your public site can show a photo gallery. Add photos in Settings, Website.
- Signing in takes you straight into your business. If you have several, you pick one.
- Stripe identity verification links bring you back to your own admin page, and an expired link gives you a fresh one.
Customers, quotes and work orders in the mobile app
- Manage customers, quotes and work orders in the mobile app, with clearer rules for when a job counts as complete.
- Equipment fields appear in the order that suits your trade, with more consistent measurements across property reports and quotes.
Security updates
Stronger separation between businesses and screens that match your trade
- Stronger separation between businesses: we closed more gaps in how one business's records are kept apart from another's, covering portal invoice lists, portal sign-ins, equipment, visit notes, invoice emails and service reports.
- Administrator access depends only on an email address the sign-in provider has confirmed.
- The field app identifies each technician by their team membership, so technicians who share or change an email address see their own visits.
- Screens match your trade: businesses that do not do pool service no longer see pool setup.
Security updates
Apple Pay and Google Pay, clearer totals, and stronger separation between businesses
- Customers can pay or save a payment method with Apple Pay or Google Pay on the pay page, when approving a quote with a deposit, at signup and in their portal.
- Each payment option shows its exact total before the customer pays.
- Quote deposits are priced and taxed like any invoice, and quotes with several lines can take a deposit.
- A customer shows as on AutoPay only once the card or bank account is ready to charge.
- Consumables are billed by the amount used, not the whole container.
- Visit schedules follow the plan: every two weeks, twice a week, or yearly on the anniversary.
- Stronger separation between businesses: we closed several gaps in how one business's records are kept apart from another's.
Security updates
Accurate QuickBooks files and tighter payment links
- The invoice and payment files you download for QuickBooks report what was actually charged, including fees and tax, with refunds as their own rows and dates in your business's time zone.
- A QuickBooks connection can only be completed by the signed-in person who started it, inside their own business. The connection itself is switched on separately, once Intuit finishes its review.
- A forwarded payment link lets someone view and pay that one bill only. Turning on automatic payments or changing the default card needs a signed-in customer.
- You are told when a payout fails.
- Receipt emails respect the customer's preference and are not sent twice.
Security updates
Refund safeguards and tighter permissions
- A refund cannot be issued twice by accident. After a refund is recorded, a further refund needs an amount typed against the updated balance.
- The payments, payouts, balances, documents and taxes pages each check their own permission.
- Deleting your own account now stays inside your own business in every case.
- Text reminders follow each business's settings at the moment of sending, and a failed lookup retries safely.
- Opening a customer record after refreshing the browser no longer signs you out.
More reliable card payments, receipts and text messages
- Card checkout and payment retries are more reliable, and customers get receipts promptly after saved-card payments.
- Text messaging keeps opt-outs and recovers replies, reminders and notifications after an interruption, without sending twice.
- Text messages sent from the app report their delivery status correctly.
- You can delete your own sign-in and personal profile. The business's records are kept, and the last administrator must hand over access first.
Saved-card payments and stricter payment checks
- Saving a card while paying works again. The amount shown and the "save this card" choice are confirmed before the payment is created, so what the customer sees is what is charged and stored.
- A customer whose card is declined can try another card and change their "save this card" answer.
- If a business deletes a customer in Stripe, we remove the saved payment method and switch automatic payments off for that customer.
- Our daily automated checks on payments, refunds and fees are stricter.
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